Privacy Policy

Nostic (“Nostic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with our store and services. By using our website or purchasing from Nostic, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us when you place an order, create an account, subscribe to marketing communications, contact customer support, submit a review, respond to a survey, or otherwise interact with our store. This information may include your name, email address, phone number, billing address, shipping address, order details, purchase history, customer service messages, account login details, and any other information you choose to provide.

When you make a purchase, your payment information is processed by third-party payment processors. Nostic does not directly store full credit card, debit card, or other complete payment account details. We may receive limited payment-related information, such as payment status, billing details, transaction identifiers, fraud screening information, and partial payment card details where permitted by law and necessary for order processing, customer service, accounting, or fraud prevention.

We also collect certain information automatically when you visit our website. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, products viewed, items added to your cart, checkout activity, approximate location based on your IP address, time and date of visit, and information collected through cookies, pixels, tags, and similar tracking technologies. This information helps us operate our store, understand customer behavior, improve website performance, protect against fraud, and provide a better shopping experience.

We may receive information about you from third parties that help us operate our business, including ecommerce platforms, payment processors, shipping carriers, dropshipping suppliers, fulfillment partners, analytics providers, advertising networks, fraud prevention services, social media platforms, and customer support tools. This information may include order confirmations, delivery updates, fraud risk signals, advertising engagement data, and other information necessary to provide our services.

How We Use Your Information

Nostic uses personal information to process, confirm, fulfill, and deliver customer orders. We use your information to communicate with you about purchases, shipping updates, returns, refunds, customer service inquiries, account matters, and important notices related to our store. We also use information to process payments, verify transactions, prevent fraudulent or unauthorized activity, maintain accurate business records, and comply with applicable legal, tax, accounting, and regulatory obligations.

We use information to operate, maintain, personalize, and improve our website, products, customer experience, and business operations. This includes analyzing website traffic, understanding how customers interact with our store, troubleshooting technical issues, testing new features, improving product offerings, and making our website more secure and user-friendly.

Where permitted by law, we may use your information to send marketing communications, promotional offers, product updates, abandoned cart reminders, and other messages that may be of interest to you. We may also use information to measure the performance of our marketing campaigns, display relevant advertisements, and understand the effectiveness of our advertising across third-party platforms. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Legal Bases for Processing

If you are located in a region where privacy law requires a legal basis for processing personal information, such as the European Economic Area, United Kingdom, or Switzerland, we process your information based on one or more recognized legal bases. We may process your information because it is necessary to perform a contract with you, such as processing and delivering your order. We may process information based on your consent, such as when you subscribe to marketing communications or accept certain cookies. We may process information based on our legitimate business interests, including operating our store, improving our services, preventing fraud, securing our website, and conducting limited analytics or marketing. We may also process information when necessary to comply with legal obligations.

How We Share Your Information

We share personal information with trusted third parties when necessary to operate our store and provide our services. These third parties may include ecommerce platform providers, payment processors, shipping carriers, dropshipping suppliers, fulfillment centers, logistics providers, customer support tools, email and SMS marketing providers, analytics providers, advertising platforms, fraud prevention services, professional advisors, and other vendors that support our business operations.

We may share necessary order and shipping information with suppliers, manufacturers, warehouses, fulfillment partners, and logistics providers involved in processing and delivering your order. This information may include your name, shipping address, phone number, email address, purchased products, and delivery instructions. These partners use the information to process, package, ship, and deliver your order. Some suppliers or fulfillment partners may be located outside your state, province, or country, which means your information may be transferred internationally as part of the fulfillment process.

We may share or allow the collection of certain online identifiers, device information, browsing activity, purchase-related information, and advertising data with analytics and advertising partners. These partners help us understand website performance, measure advertising effectiveness, personalize content, and show relevant ads. Depending on applicable law, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information. Where required, we provide appropriate choices and opt-out mechanisms.

We may disclose personal information when we believe it is necessary to comply with applicable laws, regulations, legal processes, court orders, or government requests. We may also disclose information to enforce our terms, protect our rights, investigate fraud, prevent security incidents, respond to claims, protect the safety of customers or others, and preserve the integrity of our business. If Nostic is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Nostic uses cookies and similar technologies to operate our website, remember your preferences, keep items in your cart, support checkout functionality, authenticate users, analyze website traffic, improve performance, prevent fraud, and support marketing and advertising. Cookies may be placed by us or by third-party providers that help us operate our store, analyze customer behavior, or advertise our products.

You can control cookies through your browser settings. Depending on your location, you may also be able to manage cookie preferences through a cookie banner, consent tool, or privacy settings page on our website. Disabling certain cookies may affect website functionality, including cart, checkout, account access, fraud prevention, and other essential features.

Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, Nostic may send you promotional emails, product updates, special offers, and other marketing messages. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at [Insert Privacy Contact Email]. Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, refund notices, account alerts, customer support responses, and policy updates.

If Nostic offers SMS marketing, we will send text messages only where permitted by law and with any required consent. You may opt out of SMS marketing by replying “STOP” or following the instructions included in the message. Message and data rates may apply depending on your mobile carrier and plan.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. This may include retaining information to process orders, provide customer service, comply with legal obligations, maintain accounting and tax records, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations. The length of time we retain information depends on the type of information, the reason it was collected, legal requirements, and operational needs. When personal information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These safeguards may include secure payment processing, access controls, encryption where appropriate, fraud monitoring, and vendor security practices. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable measures.

International Transfers

Nostic may process, store, and transfer personal information in countries other than the country where you reside. This may occur because our service providers, suppliers, fulfillment partners, payment processors, analytics providers, advertising partners, or other vendors operate internationally. These countries may have privacy laws that differ from the laws in your jurisdiction. Where required, we take steps designed to ensure that appropriate protections are in place for international transfers of personal information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to request access to the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of certain information, the right to object to or restrict certain processing, the right to request a copy of your information in a portable format, the right to withdraw consent where processing is based on consent, and the right to appeal certain privacy decisions.

If you are a resident of a jurisdiction with consumer privacy laws, you may also have the right to opt out of certain types of targeted advertising, sharing, or sale of personal information. Nostic does not knowingly sell personal information in exchange for money. However, some advertising and analytics practices may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Where required, we will provide a method for you to exercise your opt-out rights, such as a “Do Not Sell or Share My Personal Information” link, cookie preference tool, or other privacy request mechanism.

To exercise your privacy rights, please contact us at [Insert Privacy Contact Email]. We may need to verify your identity before fulfilling certain requests. Verification may require you to provide information that matches records we already have, such as your email address, order number, billing address, or shipping address. We will respond to privacy requests within the timeframe required by applicable law.

California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional rights regarding your personal information. These rights may include the right to know what categories of personal information we collect, use, disclose, sell, or share; the right to request access to specific pieces of personal information; the right to request deletion; the right to request correction; the right to opt out of sale or sharing; the right to limit the use of sensitive personal information where applicable; and the right not to be discriminated against for exercising your privacy rights.

The categories of personal information we may collect include identifiers such as name, email address, phone number, billing address, shipping address, IP address, and online identifiers; commercial information such as products purchased, order history, payment status, and customer service interactions; internet or electronic network activity such as browsing activity, cart activity, device information, cookies, and interactions with our website or ads; approximate geolocation information based on IP address; and inferences drawn from your shopping behavior or interactions with our store. We collect and use this information for the business and commercial purposes described in this Privacy Policy.

We may disclose personal information to service providers, contractors, suppliers, fulfillment partners, payment processors, shipping carriers, advertising partners, analytics providers, fraud prevention providers, and professional advisors. We may also disclose information when required by law or in connection with a business transfer. Where certain advertising or analytics activities are considered a sale or sharing under California law, California residents may opt out by using the privacy choices made available on our website or by contacting us at [Insert Privacy Contact Email].

Children’s Privacy

Nostic is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, you should not use our website or provide personal information to us. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information. If you believe a child has provided personal information to us, please contact us at [Insert Privacy Contact Email].

Third-Party Websites and Services

Our website may contain links to third-party websites, apps, payment services, social media platforms, or other services that are not operated by Nostic. We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. When you interact with a third party, your information is governed by that third party’s privacy policy and terms. We encourage you to review the privacy policies of any third-party services you use.

User-Generated Content

If you submit product reviews, comments, photos, testimonials, or other content to Nostic, that content may be displayed publicly on our website, marketing channels, or other platforms where permitted. Please do not submit information that you do not want to be publicly visible. We may use, moderate, remove, or display user-generated content in accordance with our terms, applicable law, and business practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, business operations, or services. When we update this Privacy Policy, we will revise the “Last Updated” date above. If we make material changes, we may provide additional notice where required by law, such as by posting a notice on our website or contacting you directly. Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.