Returns & Refunds

At Nostic, we want you to feel confident in your purchase. Camera-only products are eligible for a 100% guaranteed return within 20 days of delivery. To begin a return, please contact us at joinemcreative@gmail.com with your order number and reason for return.

Products purchased with add-ons, including SD cards or other accessories, require review before return approval. Please contact us to submit a return request. Eligibility may depend on the condition of the item, whether accessories have been opened or used, and whether all original components are included.

Customers are responsible for all shipping fees associated with returning a product, unless otherwise required by law. Original shipping fees, expedited shipping costs, customs duties, taxes, and other third-party charges are non-refundable.

If your product arrives defective and you request a replacement, Nostic will cover the shipping costs associated with sending the replacement once the issue has been verified. Sufficient proof, such as clear photos, videos, order details, and a description of the defect, may be required before a replacement is approved.

Returned items must be sent back in acceptable condition, including all included parts, accessories, manuals, packaging, and proof of purchase where applicable. We reserve the right to deny a return, reduce a refund, or refuse a replacement if the item is damaged, incomplete, altered, misused, or returned outside the eligible return period.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Refund processing times may vary depending on your payment provider or financial institution.

To start a return, request a refund, or report a defective product, contact us at joinemcreative@gmail.com.